![]() ![]() If the unit is under warranty repair services under the manufacturer's warranty will be free of charge. They will be happy to assist you immediately. * Scroll down and click on HP contact options - click on Get a Case & phone number. * Scroll down to "Still need help? Complete the form to select your contact options" * Open link: * Enter Product number or select to auto detect HP Support can be reached by clicking on the following link: If it doesn't work on BIOS either, it's a hardware failure and you may need to Contact HP to set up a hardware repair service. You could reinstall the windows using the recovery partition or the recovery media to fix the issue. If it works on bios, it's a software issue: please reinstall the display drivers, install the latest updates for the display adapters and BIOS, if the issue persists, (Accessed by tapping on F10 while restarting the computer). ![]() The best way to identify if this is either a hardware or a software issue is by checking if the Touch is working on BIOS screen I reviewed your concern and the entire conversation, did some research and here's what I recommend: ![]() I'm the Riddle_Decipher & I'm at your service. ![]() HP Instant looks like you were interacting with but he is out for the day & I'll be glad to help you out,.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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